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ICT Support Technician


The IT Support Technician works within the ICT team for Jembi’s head office in Tokai. The IT Support Technician has excellent desktop problem solving skills, good interpersonal skills and is able to work in a team and under pressure.

Required skills & experience
  • Windows desktop operating systems – Setup – Configuration and Troubleshooting

  • Network troubleshooting – LAN cables, DNS, DHCP and switching

  • Ubuntu Server & Desktop – Setup – Configuration and Troubleshooting

  • Wireless Networking

  • Backup Methods

  • Microsoft Active Directory

  • Excellent working knowledge of MS Word, Excel, PowerPoint and Visio

  • Up to date with the latest hardware tech and software for procurement

Beneficial skills & experience
  • Windows Group policies

  • Windows Update Server (WSUS)

  • Google G-suite

  • Bitdefender Enterprise Antivirus

  • VOIP Telephony

  • Setting up Virtual Instances on AWS, Azure, Digital Ocean

  • Hyper V

  • Desktop support and maintenance - (Windows – MAC OSX – Ubuntu Desktop)

  • Software support and maintenance – Microsoft Office suite and other applications used by the organization

  • Onsite IT support for all Jembi staff based in Cape Town

  • Remote and Telephonic IT support for Jembi staff in other provinces.

  • General Infrastructure support and assistance on all ICT hardware

  • Device setup for staff

  • Active Directory, Email and Online Services account creation and administration

  • Logging and updating of support tickets

  • Administration

  • Maintaining Jembi ICT asset records

  • Keeping all ICT documentation up to date.

  • Hardware, software and service procurement

  • Creating and maintaining how to guides for our internal knowledge base

  • When needed, travel to Jembi branch offices within South Africa for ICT support and maintenance

  • Applicants must be willing to, on occasion, work extended hours to assist the ICT team with possible infrastructure upgrades, maintenance and implementations of new services when needed. Therefore, reliable Transport is essential for this position

NOTE: This role description is not intended to be all-inclusive and the Executive Management Team may discuss other related duties to meet the ongoing needs of the organization.

Closing date:


Cape Town

Tracking Code:


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Please note

All new Jembi positions are linked to specific project funding and include a three-month probationary period.

There is no guarantee the advertised position will be recruited as it will depend on funding being place and the candidates applying meeting the criteria required to fill this position. Preference will be given to SA citizens and permanent residents. Applicants with work visas must possess visas which will permit them to work for Jembi Health Systems.

In evaluating prospective applicants and making the final selection, consideration will be given to Jembi Health Systems Employment Equity objective.

Jembi Health Systems is committed to providing equal employment opportunity without regards to race, color, religion, sex, gender identity, sexual orientation, national or ethnic origin, age, disability or status as a veteran with respect to policies, programs, or activities.

Head Office

Unit 3B, 5A-C,
Tokai on Main, 382 Main Road, Tokai, Cape Town, South Africa


Tel: +27 21 701 0939

Fax: +27 21 701 1979


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