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The IT Support Technician works within the ICT team for Jembi’s head office in Tokai. The IT Support Technician has excellent desktop problem solving skills, good interpersonal skills and is able to work in a team and under pressure.
Required skills & experience
Windows desktop operating systems – Setup – Configuration and Troubleshooting
Network troubleshooting – LAN cables, DNS, DHCP and switching
Ubuntu Server & Desktop – Setup – Configuration and Troubleshooting
Microsoft Active Directory
Excellent working knowledge of MS Word, Excel, PowerPoint and Visio
Up to date with the latest hardware tech and software for procurement
Beneficial skills & experience
Windows Group policies
Windows Update Server (WSUS)
Bitdefender Enterprise Antivirus
Setting up Virtual Instances on AWS, Azure, Digital Ocean
Desktop support and maintenance - (Windows – MAC OSX – Ubuntu Desktop)
Software support and maintenance – Microsoft Office suite and other applications used by the organization
Onsite IT support for all Jembi staff based in Cape Town
Remote and Telephonic IT support for Jembi staff in other provinces.
General Infrastructure support and assistance on all ICT hardware
Device setup for staff
Active Directory, Email and Online Services account creation and administration
Logging and updating of support tickets
Maintaining Jembi ICT asset records
Keeping all ICT documentation up to date.
Hardware, software and service procurement
Creating and maintaining how to guides for our internal knowledge base
When needed, travel to Jembi branch offices within South Africa for ICT support and maintenance
Applicants must be willing to, on occasion, work extended hours to assist the ICT team with possible infrastructure upgrades, maintenance and implementations of new services when needed. Therefore, reliable Transport is essential for this position
NOTE: This role description is not intended to be all-inclusive and the Executive Management Team may discuss other related duties to meet the ongoing needs of the organization.
Apply for this position
All new Jembi positions are linked to specific project funding and include a three-month probationary period.
There is no guarantee the advertised position will be recruited as it will depend on funding being place and the candidates applying meeting the criteria required to fill this position. Preference will be given to SA citizens and permanent residents. Applicants with work visas must possess visas which will permit them to work for Jembi Health Systems.
In evaluating prospective applicants and making the final selection, consideration will be given to Jembi Health Systems Employment Equity objective.
Jembi Health Systems is committed to providing equal employment opportunity without regards to race, color, religion, sex, gender identity, sexual orientation, national or ethnic origin, age, disability or status as a veteran with respect to policies, programs, or activities.