Severe shortages of qualified health workers and poor communication and coordination among those health workers on the frontlines have exacerbated the Ebola virus disease (EVD) outbreak and recovery. Targeting investments to strengthen communication among health authorities, the health workforce, and local communities can sustain improvements in health services and save lives. Harnessing mobile technology and existing health information systems (HIS) to support these communications makes it possible to rapidly strengthen support to these health workers.
Through the USAID-funded “Fighting Ebola Grand Challenge” project, IntraHealth is supporting implementation of mHero, a platform that enables real-time, targeted communication among health workers, ministry of health authorities, and other key stakeholders via mobile phone two-way SMS. Implementation through the Grand Challenge award is limited to Liberia and Guinea. However, several “global level” activities will be undertaken to strengthen the mHero platform for implementation in any country. These include supporting a robust website, the creation of a repository of workflows for a variety of health services, improved interoperability of other HIS and support for a virtual learning course for mHero implementers.